Our Commitment to Fresh Products:

We ensure that every product delivered is fresh and in excellent condition. However, should you need to return or exchange an item, please follow our policy outlined below:

• Products in their original, sealed condition can be returned or exchanged within 7 days of receipt.
• This policy does not apply to items purchased on special discounts or promotional offers, nor does it cover refrigerated items.
• Opened or used products cannot be returned or exchanged.
• You must provide the original receipt when returning any item.
• If returning via courier, the return shipping cost will be borne by the customer. No extra charges apply if returning at our store location.

Return/Exchange Procedure:

To initiate a return, please notify us within 7 days of receiving your product by emailing [email address] and including your order number in the subject line.
Please include the original invoice in the return package.
Once we receive the returned item, we will process it within 3 business days.

Refund Process:

For items returned via courier, the refund will be processed into your provided bank account (details to be shared via email to [email address]).
If you return the product directly to the store, the refund will be transferred to your bank account.

For any further queries, please feel free to reach out to us via email, making sure to mention your order number in the subject line.